Get clarity into all aspects of your users and Agent's activities whether Calls, Voice Transcription or Chat Session. On demand reports and Dashboards all enable smarter decision making.
Unlock Insights that Elevate Your Performance
From Voice Transcription, call & meeting summaries to live dashboards that track real-time activity to historical reports that reveal long-term trends, Qudo empowers you to monitor performance, optimise workflows, and respond to customer needs with precision. Whether you're managing a contact centre, supporting remote teams, or scaling operations, Qudo Analytics gives you the clarity and control to stay ahead.
Voice Transcription, Sentiment and Summary
Allow Uboss to transcribe calls, on demand or automatically, and easily see call sentiment scores, in an easy to read format. Calls made or received on any Qudo Phone system device including desk phone, soft phone or the User Mobile phone can be analysed and reported on in exactly the same way.
Uboss Reporting
Uboss Reports is the foundation of Qudo’s analytics ecosystem. Fully integrated into the Qudo management platform, it gives you instant access to detailed reports on how your communications are performing, from high-level overviews to user-level detail.
Key Features:
Real-Time Monitoring: Keep tabs on current call queues, auto-attendants, DNIS activity, and agent status across your organisation.
Scheduled & On-Demand Reports: Automatically generate and deliver reports via email in formats like PDF, Excel, or CSV, or pull insights on demand when needed.
Call Logs & Heatmaps: Understand calling patterns by time of day, department, or individual users with visual heatmaps and granular audit trails.
Service Usage Insight: Track adoption and usage of services across your teams, including voicemail, conferencing, and hunt groups.
Whether you're managing support lines, sales activity, or daily office calls, Uboss Reports ensures you're never in the dark about what’s happening across your phone system.
Akixi CX Analytics
Akixi is a leading call analytics platform, purpose-built for BroadWorks environments — and seamlessly integrated with Qudo.com. Designed for teams that rely on responsiveness and fast decisions, Akixi gives you the live insight needed to maximise service levels and recover missed opportunities.
Key Features:
Live Wallboards: Visual dashboards that display call queues, agent status, and real-time performance stats — ideal for supervisors and team leaders.
Abandoned Call Recovery: Automatically identify unreturned or dropped calls and assign follow-up, helping reduce lost sales and improve customer experience.
Historical Trends & Alarms: Get access to performance data over time, set custom alerts for key metrics, and drill into specific time periods for analysis.
Device Agnostic: Use Akixi on desktops, tablets, or mobiles, wherever your teams are working from.
From small support desks to large contact centres, Akixi delivers the tools to stay on top of operations in real time, and act fast when it matters most.
Kakapo Systems Vision360
Kakapo Vision 360 takes analytics beyond calls, offering rich insights into the full customer interaction lifecycle. Built with flexibility in mind, it enables managers to view real-time and historical data across queues, users, and channels in one intuitive interface.
Key Features:
Journey-Based Analytics: Visualise the complete customer experience, from caller entry to final wrap-up, across voice and messaging channels.
Plug-and-Play Dashboards: No complex setup required. Vision 360 dashboards are ready to go and customisable based on your business goals.
User & Queue Performance: View detailed summaries of team performance, service levels, and response times at both the user and queue level.
Scalable & Secure: Built for modern cloud environments, Vision 360 ensures data is secure, reliable, and easy to manage even across remote teams.
For businesses that want full clarity on every interaction — not just the calls — Vision 360 delivers a 360° view of your customer engagement.
