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Qudo offers a scaled call centre portfolio catering from small, informal and unmanaged customer-facing teams to large multi-site businesses with hundreds of Agents.One thing all these businesses have in common is a need to understand the dynamics of their customer calling patterns, ensure they are providing the best possible service and identify resource or training shortcomings. Qudo Call Centre Solutions are a crucial element in making sense of this.

Key elements of the solution

  • Queuing in the Cloud
  • Real-time and Historical analytics
  • Thresholds and trend analysis
  • Intuitive and powerful Agent interface for PC and Mac
  • Advanced call queuing and routing with time to answer and place in the queue
  • Supports Multi-Site and Home-Based Agents

As a pure IP-based system, Qudo can support Agents and Supervisors anywhere in the world. What’s more, you don’t need to commit to additional capacity in advance; with 30 day licences, customers simply scale their workforce up or down as seasons and projects require.

Click here to read more about Unity Call Centre Features