Qudo offers a scaled call centre portfolio catering from small, informal and unmanaged customer-facing teams to large multi-site businesses with hundreds of Agents.One thing all these businesses have in common is a need to understand the dynamics of their customer calling patterns, ensure they are providing the best possible service and identify resource or training shortcomings. Qudo Call Centre Solutions are a crucial element in making sense of this.
Key elements of the solution
- Queuing in the Cloud
- Real-time and Historical analytics
- Thresholds and trend analysis
- Intuitive and powerful Agent interface for PC and Mac
- Advanced call queuing and routing with time to answer and place in the queue
- Supports Multi-Site and Home-Based Agents
As a pure IP-based system, Qudo can support Agents and Supervisors anywhere in the world. What’s more, you don’t need to commit to additional capacity in advance; with 30 day licences, customers simply scale their workforce up or down as seasons and projects require.
Click here to read more about Unity Call Centre Features