Uboss Call Recording: The Right Solution for Every Need

Uboss Call Recording is designed to deliver secure, efficient, and flexible call recording solutions tailored to various organizational requirements. Whether you're aiming for straightforward usage or need robust compliance support, Uboss offers two distinctive services—Call Recording Standard and Call Recording Lite—to fit your specific needs.

Call Recording Standard

Overview

Uboss Call Recording Standard provides extensive storage options and customization, perfect for compliance, detailed analytics, and long-term archival. With storage periods extending beyond the basic 7-day retention, businesses can tailor their recording retention from a single day to indefinitely, ensuring optimal compliance and reference capabilities.

Key Features

• MP3 Format Storage: Easily accessible through the intuitive Uboss portal.

• Secure Hosting on AWS: Data stored in London with geo-redundancy in Ireland, ensuring robust reliability.

• Configurable Retention: Flexible storage periods ranging from 1 day to indefinitely, with complimentary storage for up to 90 days (beyond which a per-GB fee applies).

• Granular Access Control: Manage who can listen to or download recordings via Listening Groups.

• Integrated Logs: Seamlessly track call logs and recordings, complemented by detailed audit trails for playback and download activities.

• Export Service: Securely forward recordings using HTTPS or FTPS.

User & Business-Level Control

Retention policies can be customized instantly at both the user and business levels. User-level settings retroactively apply to all recordings, while business-level adjustments affect new assignments, providing precise control over recording management.

Ideal for:

• Regulated Industries: Businesses required to maintain strict compliance records.

• Detailed Analysis: Organizations performing comprehensive post-call analyses.

• Extended Archiving: Companies needing long-term storage for audit and archival mandates.

Call Recording Lite

Overview

Uboss Call Recording Lite is an affordable, streamlined service tailored for simplicity and affordability, ideal for businesses that require essential call recording features without the complexity of extended storage.

Key Features

• Simple MP3 Storage: Recordings accessible via Uboss's user-friendly portal.

• Secure AWS Hosting: Hosted securely with geo-redundancy, matching the reliability standards of the Standard service.

• Fixed Retention: A straightforward 7-day rolling retention period with no extension options.

• Inclusive Adoption: Compatible with any user licence, facilitating quick and comprehensive deployment.

• Controlled Access: Utilize Listening Groups for precise control over recording visibility and permissions.

• Integrated Call Tracking: Combined call logs and recording data, enhanced by audit logs to monitor interactions.

Benefits

• Cost-Effective: Offers essential recording functionality without incurring the costs associated with long-term storage.

• Inclusivity: Easy adoption across all user levels, regardless of licence restrictions.

• Simplicity: Clearly defined, hassle-free retention policy, perfect for straightforward needs such as training or short-term analysis.

• Growth Potential: Easily upgrade users from Lite to Standard as business requirements evolve.

Ideal Use Cases:

• Short-Term Monitoring: Effective for training sessions or periodic quality assessments.

• Cost-Conscious Offices: Businesses needing affordable, uniform access to recording functionality.

• No-Fuss Management: Organizations that prefer simplicity and don't wish to manage extensive retention policies.

Uboss Call Recording provides tailored solutions that grow with your business, combining essential simplicity with comprehensive compliance and archiving options to suit every organizational need.