Kakapo Systems' Unity Client is designed to simplify call control, enhancing efficiency and user experience for agents and receptionists.

Intuitive Call Control Interface

Unity Client offers a streamlined interface with clearly labeled buttons for essential call functions such as hold, transfer, and conference. This design reduces the learning curve and allows users to manage calls effortlessly.

Seamless Call Handling Features

• Click-to-Dial: Automatically detects phone numbers in web browsers, enabling users to initiate calls with a single click.

• Call Recording Control: Provides the ability to pause and resume call recordings, ensuring compliance with privacy regulations.

• Voicemail Access: Users can easily access, play, and manage voicemails directly within the Unity interface.

• Unified Directories: Search across Outlook, group, and personal directories to quickly find and dial contacts.

Enhanced Agent Capabilities

For call center agents, Unity Client delivers advanced features to optimize performance:

• ACD Status Management: Agents can control their availability status, such as Available, Unavailable, or Wrap-Up, directly from the interface.

• Queue Visibility: Real-time statistics on call queues help agents prioritize and manage incoming calls effectively.

• Disposition Codes: Assign specific codes to calls for categorization and reporting purposes.

• Supervisor Escalation: Easily escalate calls to supervisors when additional assistance is needed.

Unified Communication Experience

Unity Client integrates various communication tools into a single platform, including:

• Instant Messaging: Facilitate quick internal communication between team members.

• Presence Monitoring: View the availability status of colleagues to determine the best time to connect.

• Service Configuration: Manage settings like Simultaneous Ring, Call Forwarding, and Remote Office directly within the client.

By consolidating these features, Unity Client simplifies call control and enhances the overall efficiency of communication within organizations.