Akixi's CX Integration is a robust solution designed to seamlessly connect telephony systems with over 300 CRM applications, enhancing customer engagement and streamlining workflows. This integration ensures that businesses can deliver personalized experiences, maintain accurate customer data, and improve operational efficiency.

Key Features of Akixi CX Integration

• Seamless CRM Connectivity: Integrates with platforms like Microsoft Teams, Cisco Webex Calling, Cisco BroadWorks, and NetSapiens, allowing for a unified communication experience.

• Personalized Call Handling: Displays customer-specific data upon call reception, enabling agents to provide tailored service experiences.

• Enhanced Productivity: Automates call logging and facilitates one-click outbound calls, reducing manual tasks and saving valuable time for agents.

• Data Accuracy: Automatically updates customer information in the CRM, ensuring data remains current and reliable.

• Comprehensive Features:

  • Contact Searching: Quickly search and access CRM directories.

  • Caller Preview: View caller information from the CRM during calls.

  • Contact Popping: Open customer records directly from live calls.

  • Activity Logging: Log call activities with notes, either automatically or manually.

  • Add Contact: Create new CRM contacts from call history or missed calls.

  • On-screen Presence: Check co-worker availability via extension or Microsoft Teams status.

Custom CX Integration

For businesses with unique CRM requirements, Akixi offers CX Integration Custom, providing:

• Tailored Integrations: Develop custom CRM integrations beyond the standard offerings.

• Advanced Configuration: Customize integration experiences to align with specific industry needs or operational goals.

• Dedicated Support: Access to Akixi’s team for seamless implementation and ongoing assistance.

This service ensures that businesses can confidently address all CRM requirements, enhancing their communication solutions and customer experiences.

By leveraging Akixi's CX Integration, organizations can transform their customer interactions, streamline operations, and stay ahead in today's competitive landscape.