Akixi's CX Analytics is a comprehensive, real-time call analytics and reporting solution designed to transform your phone system into a strategic asset. By providing deep insights into call activities, agent performance, and customer interactions, CX Analytics empowers organizations to enhance customer experience, improve operational efficiency, and drive business growth.

Key Features

• Real-Time Dashboards: Monitor live call activities, including incoming, outgoing, missed, and unreturned calls, through customizable dashboards and wallboards.

• Historical Reporting: Access detailed reports to analyze call trends, agent performance, and customer interactions over time.

• Agent Performance Metrics: Evaluate individual and team performance with metrics such as average answer time, call duration, and call handling efficiency.

• Customizable Dashboards: Tailor dashboards to display key performance indicators relevant to your organization's goals and objectives.

Benefits

• Enhanced Customer Experience: By providing real-time visibility into call queues and wait times, organizations can allocate resources effectively to reduce hold times and improve customer satisfaction.

• Informed Decision-Making: Access to comprehensive call data enables managers to make data-driven decisions to optimize operations and strategies.

• Operational Efficiency: Identify peak call times and adjust staffing accordingly to ensure optimal coverage and service levels.

• Scalability: Akixi CX Analytics is suitable for organizations of all sizes, from small businesses to large enterprises, offering scalable solutions to meet diverse needs.

By leveraging Akixi's CX Analytics, organizations can transform their call data into actionable insights, leading to improved customer experiences, enhanced operational efficiency, and informed strategic planning.